Refund Policy

Effective Date: 23 October 2025
Last Updated: 23 October 2025

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At Native Valor Notary, we take pride in delivering professional, accurate, and timely notary services. Because notarial acts are legal events that cannot be “undone” once completed, we have established the following refund policy to ensure fairness and transparency for all clients.

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1. General Policy

 

All completed notarial services are non-refundable. Once a document has been notarized, the act is legally binding, and the service is considered fulfilled.

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However, we understand that circumstances vary, and we strive to provide excellent customer care in every situation. Refunds or service credits may be issued only under specific conditions, as outlined below.

 

2. Eligible Refunds

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Refunds or partial refunds may be granted at our discretion if:

• The appointment was canceled at least 24 hours in advance of the scheduled time.

• The notary was unable to complete the service due to an error on our part (e.g., scheduling or technical issue).

• A duplicate payment was made in error.

 

In such cases, approved refunds will be processed using the original method of payment within 5–10 business days.

 

3. Non-Refundable Situations

 

Refunds will not be issued in the following cases:

• The notarization has been completed successfully.

• The signer fails to provide valid identification.

• The signer is not present, unwilling, or unable to sign.

• The appointment was missed without prior notice (no-show).

• The signer refuses to proceed or changes their mind after the notary’s arrival.

• Travel or convenience fees for mobile services once travel has begun.

• Technical difficulties caused by the client during a Remote Online Notarization (RON) session.

 

4. Cancellations and Rescheduling

 

Appointments may be rescheduled at no charge if requested at least 24 hours before the appointment time.

 

Cancellations made less than 24 hours in advance may be subject to a cancellation fee or loss of deposit.

 

5. Service Guarantee

 

If you experience a problem with your service, please contact us directly within 3 business days of your appointment.

 

While notarization fees cannot be refunded once completed, we will make every effort to resolve issues promptly and professionally — including offering a complimentary re-signing session in eligible cases.

 

6. Contact Us

 

For questions or refund requests, please contact:

Native Valor Notary
📧 Email: nativevalornotary@nativevalornotary.com
📞 Phone: (972) 244-3563

 

Native Valor Notary values honesty, integrity, and exceptional service. Our refund policy is designed to ensure transparency while maintaining the legal and professional standards required by state notarial law.